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New Helpdesk Software to be Launched

Nov 25, 2020

On December 3 and 4 the ALMA Helpdesk will migrate to a new service provider, Deskpro. The new Helpdesk system will have the same functionality as the current system, but with an enhanced user experience for the ALMA users when creating tickets and interacting with the knowledgebase. We are confident that the new system will further improve the value of the Helpdesk in supporting exciting ALMA science!

Because of the migration to the new service provider the Helpdesk may be down during parts of December 3 and 4.